1234 East 7th Street, * Penrose Colorado, * 80919 * (719) 555-1234

A position as a business manager for a major retailer.

Financial

• Skilled in handling credit reporting, collections, bookkeeping and installment contracts for retailer $3 million in annual sales.
• Experienced in managing collections and developing payment plan programs, which have increased collections by 25%.
• Adept in handling all monthly payments on personal accounts for business owner and balancing all accounts monthly.

Management/Organizational

• Skilled in office management, including accounts payable, accounts receivable, daily and monthly postings, financial statements, monthly and quarterly taxes and payroll for business generating $5 million annually in sales.
• Experienced in managing rental income properties, including collecting rent, depositing and posting income for 60 properties, and paying expenses through eight different accounts.
• Able to train new employees and inform current employees of new policies and procedures and ensure compliance.
• Skilled in developing successful business office procedures, resulting in productive office operations, accurate records and a well-functioning staff.

Communication/Customer Service

• Skilled in providing information and counseling bank customers on account services that would best serve their needs.
• Experienced in initiating special services for car repair customers, resulting in increased customer satisfaction and increases return business.

Business Manager, Anderson Ford, Eastlake, Ohio (1993-present)
Business Manager, Kessler Chevrolet, Flint, Mich. (1990-1993)
Office Manager, Meyers Furniture, Merrillville, Ind. (1986-1990)
Savings Department Supervisor, Union National Bank, Lansing, Ill. (1983-1986)
Teller, Wisconsin State Bank, Whitewater, Wis. (1980-1983)

Associate's Degree in Supervision, Illinois University (1986)
Financial Courses, American Institute of Banking (1983-1985)

Business Managers Award from district office (1991, 1992, 1994, 1995)