Supervised department of 18 service representatives that received all incoming client inquires.

• Reduced client response time from 60 days to one day in just two months.
• Established first-ever comprehensive training program, which resulted in a more productive and efficient staff.

Generated sales leads for major recreational manufacturer. Located and negotiated exhibit areas in trade shows, malls and fairs in tri-state area.

• Selected to travel to other branch locations to hire, train and motivate new managers.
• Consistently increased leads by 46% through effective management techniques.
• Earned Manager of the Year award (1988).

• 18 hours of graduate studies in management and training (1991-1993)
• Bachelor of Science in Marketing (1987)