Managed section that responds to complaints or requests for information from citizens and public officials. Maintained close relations with state and local civic organizations and special interest groups. Wrote news and feature articles.

• Initiated and conducted community educational programs, which provided information about agency activities and how they affect the public.
• Established and maintained large research library, which provided necessary materials for public use.
• Placed more than 250 articles statewide annually, increasing coverage 45%.
• Established new tracking and follow-up system for complaints and requests for information, which led to development of two new programs to address findings and meet citizens' needs.

Wrote news and feature stories, primarily on city government and politics. Promoted to managing editor March 1985. Assisted in directing paper's editorial policy and supervised work of other section editors.

• Earned five Virginia State Newspaper Association Awards, including special recognition for coverage of highly contested local political race, which centered on business and environmental issues.
• Initiated and wrote column highlighting current health-related and environmental issues, which helped educate the public and increase awareness.

• 12 graduate credit hours in organizational behavior (graduate level)

• Bachelor of Arts in Political Science/Journalism