Call Centre Manager Resume

Applicants applying for the post call centre manager prepare a call centre manager resume for their job application. The resume of a call centre manager dictates the applicant's ability to understand and bear the responsibilities and duties of the post. The resume should be written properly and should be able to make the employer understand and get a better picture of the applicant's capabilities and area of expertise.

As people associated with call centres are aware of the fact that a call centre is a very busy and a wildly active and dynamic professional environment. Call centres play a major role in the functioning of today's markets and act as a very important factor not only in the development of national but global economy. A call centre is basically a place through which calls are made and business are carried on through telephonic conversations. Commodities and services of various kinds are bought and sold through the calls made in a call centre. It also plays a major role in the field of customer care and provides customer care services to customers on the use of a commodity.

A call centre manager looks after the proper running and helps in the positive operation of the call centre. He works at administrative levels and looks after the various spheres of the call centre. Applicants applying for the post must know how to construct a call centre resume that will create maximum impact at the time of job application. Below is a sample of a call centre manager resume that will help candidates in getting a better idea on the format and writing technique of the resume. The sample provided below contains fictitious details and applicants can change them accordingly as per their requirement.

Sample Call Centre Manager Resume

Cesar M. Gonzalez
2658 Trymore Road
Rochester, MN 55904
Email address: cesar.gonzalez@gotmail.com
Telephone number: 23842 23883

Career Objective: Looking forward to work for the challenging position of a call centre manager in a reputed call centre or a BPO Organisation where my skills and expertise will be tested for the development of the organisation.

Career Profile: Possess prior experience of working as a call centre manager and administrator in two of the most leading BPOs in the sector. Possess excellent managerial and team leading skills with outstanding communication and presentation.

Skills and Expertise:

Possess experience of working as a call centre manager for a period of 4 years.
Total experience of 12 years in the field of BPO and call centres.
Possess high exposure in the field of call centre management and administration
Proficiency in managerial and leadership skills
Excellent written and verbal communication skills
Ability to make new reforms and changes
Ability to motivate others for their good work and conduct

Computer skills:

Expertise in Microsoft Word, excel sheet, power point presentation, Adobe, and other official software.
Proficiency in Windows, UNIX, and other contemporary operating systems.

Professional History:

Company: PMS Services
Position: Call Centre Manager
Duration: December 2009 to December 2011
Responsibilities:
- Looking after the management of the administration of the office
- Monitoring and organizing regular actions and activities
- Report assessments, developing and delivering feedbacks
- Deciding and declaring targets to team leads
- Maintaining smoothness in departmental service
- Reporting to seniors and organization heads
Company: Big Jump Services
Position: Call Centre Manager
Duration: September 2007 to December 2009
Responsibilities:
- Primarily assigned to perform the managerial duties
- Making new administration reforms and laws
- Implementing new measures to ensure better productivity and quality
- Setting targets to individuals and team leads
- Analysis of team and individual performances
- Reporting to higher authorities

Academics:

Did Masters in Business Management from New York University in 1998
Did bachelors in Business Administration from Rochester City College

Personal interest: Travelling, book reading, culinary activities, etc.

Declaration: I hereby declare that the above information is true as per my knowledge.

Reference: Will be provided o request.

The above sample of call centre manager resume will surely help applicants in writing better resumes that will be appreciated and approved by the employer.

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